Open Roles

Summary
Looking for an administrative assistant to provide general office support. This is an opportunity for someone interested in the non-profit world to be part of a long-established social service agency and make a difference to those facing urgent financial challenges. The position requires someone who has excellent phone, computer, communication, and administrative skills. Bilingual in Spanish is highly recommended. Applicants must be people-oriented for dealing with our client population; resourceful; detail-oriented.  Applicants should be friendly, patient, and focused.

Key Responsibilities:

• Review and respond to all email correspondence and calls regarding:
  • Questions about company's application process and eligibility guidelines.
  • Inquiries on existing loans, including payments adjustments,  and calls in reference to delinquency letters received by borrowers and guarantors.
• Address support tickets, identify issues, and communicate complex problems effectively.
• Master in-house tools like Salesforce and Intercom.

What We're Looking For:

• Eagerness to learn and excel in supporting financial services company.
• Excellent written and verbal communication skills, including phone and email proficiency.
• Ability to handle objections with a good sense of humor.
• Willingness to work specific hours for customer support coverage.
• Solution-oriented mindset with proven ability to utilize various tools for problem-solving.
• Remote work experience handling US clients.
• Excellent communication, written and spoken in English and Spanish.

Nice to Have (But Not Required):

• Experience with Salesforce
• Background in the financial services industry.
• Previous B2C sales experience
• Experience working in US markets

 

What we offer

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious administrative assistant.