ConnectWise Tech Support Agent
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Thankz offers a range of outstanding ConnectWise Tech Support Agent candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
- Respond to customer inquiries via email, phone, or chat with professionalism and expertise
- Document all actions taken during problem resolution in appropriate internal tracking systems
- Escalate issues to level 3 support or management as necessary
- Assist in the development and maintenance of user manuals and guidelines
- Continually improve your tech knowledge and skills, staying updated with system information, changes, and updates
- Minimum of 3 years of experience in tech support, specifically with ConnectWise Automate for Microsoft Windows desktops
- Excellent written and spoken English skills
- Strong problem-solving abilities
- Ability to explain technical concepts to a non-technical audience
- Familiarity with remote desktop applications and help desk software
- Remote work experience handling US clients
- Excellent customer service skills, with a patient and friendly demeanor