Open Roles

We are looking for a Customer Service Manager to join our compliance team. This role is 100% remote working with fully distributed teams. The ideal candidates will have previous experience working remotely or with distributed teams across the US or internationally.

Why you should work for us:

• Competitive salary + Benefits for PH candidates only + Permanent remote work

Role and Responsibilities:

• Full-time schedule from 8:00 AM to 4:30 PM PST.
• Provide customer support by answering phone calls and responding to e-mails, creating documents, and entering data.
• Interacting with Customer Service team members and other teams within the company to provide knowledgeable answers to customers.
• Staying current daily by doing follow-up phone calls and e-mails.

Requirements:

• Customer support experience
• Must have Oracle Netsuite experience
• Active listening and strong communication skills
• Ability to multitask, prioritize and manage time effectively
• Candidate is responsible for his/her own computer and fast internet access.

The candidate must have:

• Computer skills
• Follow communication procedures, guidelines, and policies
• Patience
• Punctuality
• Positive work ethics and being respectful