Customer Success Manager
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Thankz offers a range of outstanding Customer Success Manager candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
Thankz seeks a Customer Success Manager. Requires Bachelor's, 3+ years in BPO/RPO customer success, and ideally recruitment experience.
As a Customer Success Manager at Thankz, you will play a pivotal role in ensuring our clients' success by optimizing their experience and ensuring they derive maximum value from our staffing solutions.
- Client Onboarding: Guide new clients through onboarding, ensuring a smooth transition and setting the stage for a long-term relationship.
- Candidate presentation: Take candidates through the last stages of the hiring process and present them to the clients.
- Feedback Loop: Regularly check in with clients to gather feedback, understand their evolving needs, and ensure their satisfaction.
- Issue Resolution: Act as the primary point of contact for any client concerns or issues, coordinating with internal teams to ensure timely resolution.
- Retention: Proactively identify at-risk accounts and develop retention strategies.
- Reporting: Regularly update the leadership team on account health, challenges, and opportunities.
- Bachelor's degree in business, HR, or a related field.
- 3+ years of experience in customer success, account management, or similar roles.
- Strong interpersonal skills with an aptitude for building and nurturing client relationships.
- Excellent communication and presentation skills.
- Familiarity with ATS systems and practices.
- A solution-oriented mindset with a passion for ensuring client success.
- Experience in the staffing or HR industry.
- Knowledge of remote work dynamics and challenges.
- Offshore staffing experience.