Filled Positions

As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. Join our remote team and leverage your strong interpersonal skills, industry knowledge, and customer-centric mindset to build lasting relationships, provide exceptional support, and drive customer success. Be part of a collaborative team in a remote work environment. 

What you'll be doing 

• Building and maintaining strong relationships with customers 
• Understanding customer needs and developing tailored success plans 
• Providing guidance, support, and training to customers 
• Conducting regular check-ins to monitor customer satisfaction and engagement 
• Identifying and addressing customer challenges or concerns
• Collaborating with cross-functional teams to drive customer success initiatives 
• Analyzing customer data and metrics to identify growth opportunities 
• Leading customer onboarding and implementation processes 
• Providing product demonstrations and conducting customer feedback sessions 

Requirements 

• C1/C2 English Level proficiency (both written and spoken English)  
• 3 years of experience in customer success or account management roles 
• Strong interpersonal and relationship-building skills 
• Excellent presentation abilities 
• Proven track record of driving customer satisfaction and retention 
• Ability to understand and articulate complex product offerings
• Familiarity with CRM software and customer success tools 
• Ability to thrive in a remote work environment 

Preferred candidates have a proven track record in customer success or account management roles, with a strong ability to build and maintain relationships with customers. They possess excellent communication skills, empathy, and a customer-centric mindset. Familiarity with CRM software and the ability to adapt to a remote work environment are also important. Join our team and be part of our commitment to customer excellence. 

We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Customer Success Manager - Remote. We can offer HMO and other benefits to Philippine candidates.