Grow With Thankz
Thankz provides a thriving career with companies abroad without having to leave your home. We understand that finding a meaningful job can be challenging. We create a rewarding work environment and offer opportunities that make going to work exciting for you. If you’re here to thrive, Thankz is the place!
Service Desk Analyst (Remote)
Are you looking to hire?
Thankz offers a range of outstanding Service Desk Analyst (Remote) candidates. If you're searching for top talent in this field or a similar position, our team can find the ideal person who meets your specific needs and requirements.
As a Service Desk Analyst, you will be responsible for providing efficient and effective technical support to our clients. You will play a crucial role in resolving IT-related issues and ensuring smooth operations. This is a remote position, allowing you to work from the comfort of your home while delivering exceptional service.
What you'll be doing
- Responding to incoming service desk inquiries and providing technical assistance to clients via phone, email, or chat
- Troubleshooting hardware and software issues, diagnosing problems, and implementing solutions
- Escalating complex technical issues to the appropriate teams for further resolution
- Documenting all support tickets and maintaining accurate records of actions taken
- Assisting with system upgrades, installations, and configurations as required
- Collaborating with team members to improve service desk processes and enhance customer satisfaction
- Conducting user training sessions and creating user guides when necessary
- Keeping up-to-date with the latest technology trends and developments in the industry
- Adhering to service level agreements (SLAs) and ensuring timely resolution of support tickets
Requirements
- Bachelor's degree in Information Technology or a related field (preferred)
- C1/C2 English Level proficiency (both written and spoken English)
- Proven experience as a Service Desk Analyst or in a similar technical support role
- Strong knowledge of various operating systems, including Windows and macOS
- Familiarity with ITIL principles and best practices
- Excellent troubleshooting and problem-solving skills
- Proficient in ticketing systems and remote support tools
- Strong customer service skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Attention to detail and a commitment to providing high-quality support
Preferred candidates for this role include individuals who possess relevant certifications such as CompTIA A+, ITIL Foundation, or HDI Support Center Analyst. Additionally, candidates with experience in remote technical support are highly desirable. We value self-motivated individuals who can work independently, demonstrate excellent time management and organizational skills, and exhibit a strong passion for delivering exceptional customer service. Candidates must be amenable to work during US business hours.
We offer a full-time, US-hours remote job, 40-hour workweek Mon-Fri, with excellent prospects for long-term growth for an ambitious experienced Service Desk Analyst (Remote). We can offer HMO and other benefits to Philippine candidates.
